Terms of Service

Last Modified: Oct 5th, 2021

This website is operated by FAKKU, LLC. Throughout the site, the terms “we”, “us” and “our” refer to FAKKU, LLC. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

You affirm that you are at least 18 years of age or the age of majority in the jurisdiction you are accessing a Website from, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service. If you are under 18 or the applicable age of majority, please do not use any of the Websites. You also represent that the jurisdiction from which you access a Website does not prohibit the receiving or viewing of sexually explicit content.

By visiting our site and/or purchasing something from us, you engage in our “Service(s)” and agree to be bound by the following Terms of Service (“Terms of Service”, “Terms”) and our Privacy Policy, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of user posted content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

U.S.C. Section 2257 Compliance Notice

All models, actors, actresses and other persons that appear in any visual depiction of actual sexually explicit conduct appearing or otherwise contained in this Website were over the age of eighteen years at the time of the creation of such depictions. With respect to all visual depictions displayed on this website, whether of actual sexually explicit conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. The owners and operators of this Website are not the primary producer (as that term is defined in 18 USC section 2257) of any of the visual content contained in the Website.

Rights to Use Services

You affirm that you are at least 18 years of age and are fully able and competent to enter into the agreements set forth in these Terms of Service, and to abide by and comply with these Terms. If you are under the age of 18, you are prohibited from submitting personal information to us and use of the Services.

You also represent that the jurisdiction from which you access the Services does not prohibit the receiving or view of sexually explicit content.

The Services are also not available to you if you have been previously removed, or barred, from the Services by us.

Your Account

You are responsible for safeguarding your account credentials and for any activity resulting from the use of your account credentials or other activity on your account (“Account”) on the Service.

You represent and warrant that the information you provide us upon registration, at all other times will be true, accurate, current, and complete. We reserve the right to reject any information submitted to us without liability to you.

You agree to immediately notify us of any unauthorized use of your credentials or your Account. You agree that we will not be liable for any loss or damage arising from unauthorized use of your credentials.

Products & Services

Certain products or services may be available exclusively online through the Service. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Purchasable Goods

Returns & Refunds

You may return most items within 7 to 30 days of the delivery date for a refund of the original purchased price. You can return your product for store credit or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must be returned in good condition with its original packaging.
  • Refunds for digital items must be requested within 7 days of the purchase date.
  • Cancellations and refunds for pre-ordered items must be requested within 75 days of your pre-order date.
  • Gift cards and code redemption cards are non-refundable.
  • We cannot provide returns for purchases made outside of FAKKU, such as from third-party vendors.
  • For figurines, the printed box the figurine is packed in is considered part of the shipping container for the item. Therefore, we are unable to offer refunds due to damages to the box.
  • We do not offer exchanges. If you wish to exchange an item, please return the item you no longer want and place a new order for the item you want.

Additional Information:

  • The shipping cost will not be refunded unless you were sent a wrong or damaged item.
  • Digital items unlocked with the purchase of a physical item are dependent on the persisted ownership of the physical item. Returning or cancelling a physical item purchase will revoke the digital item from your Account.
  • Access to digital items will be removed from your account once a refund has been initiated.

If it appears to that you are abusing refund requests, we reserve the right to stop offering them to you.


All pre-orders are paid in advance and in full. Pre-order items are shipped on the release date listed on the product description. You cannot pick up pre-ordered items in-person, such as at an event we are selling at, you must wait until the item is shipped.

Please note, that if additional Physical Goods are purchased with a product that has not yet been released, the entire order will be held until all items are in-stock and ready to be shipped.

We reserve the right to change or delay a Purchasable Good’s release date at any time and for any reason.

Damaged Goods

If you receive damaged goods from us, you may submit a claim for a replacement or refund, depending on the type of item purchased. Proof of the damaged product must be provided with your claim to be valid.

Customs, Duties and Taxes

The recipient of any Physical Good purchase must comply with all laws and regulations of the destination country. The recipient is responsible for understanding the regulations of the shipping address provided for an order. Physical Good orders may be subject to import taxes, customs duties and fees. You agree that we are not held liable for these taxes, duties, or fees and that these charges are to be borne by the recipient.

Third-Party Vendors

Our Purchasable Goods may at times be listed for sale on third-party vendor services. Please note, that purchases of our Purchasable Goods from third-party vendors do not grant you any promotional offers we may have included for the same item on our Services. Exclusive promotions, deals, bonus items, offers, or sales are restricted solely to our Services unless otherwise stated.

Purchasable Goods bought on third-party services do not guarantee you support from our Services. If you have purchased one of our Purchasable Goods from a third-party vendor, they must be the one to offer you support for your purchase. You agree that we are not responsible for purchases of our Purchasable Goods through third-party vendors.

Limitation of Liability

You agree that by selecting a shipping method without tracking and insurance that you waive the right to claim non-arrival of the reported shipment.